Horizon Windscreens Ltd
Our guarantee
Where Horizon Windscreens Ltd supplies and/or installs vehicle glass, we stand behind the quality of our installation workmanship.
Our Lifetime Workmanship Guarantee covers qualifying vehicle-glass installation workmanship for as long as the customer who had the work carried out remains the owner of that vehicle.
If a problem is confirmed to have resulted from Horizon's installation workmanship, we will rectify that workmanship issue without charge.
What the guarantee covers
The guarantee covers faults caused by Horizon's vehicle-glass installation workmanship, including, where applicable:
- bonding or sealing workmanship;
- installation-related water ingress;
- installation-related wind noise;
- incorrect fitting of trims or mouldings forming part of our work; and
- another defect directly resulting from the way Horizon installed the vehicle glass.
We will inspect the vehicle to establish the cause before determining whether a claim falls within the guarantee.
What the guarantee does not cover
The Lifetime Workmanship Guarantee does not provide a lifetime guarantee for the glass, vehicle or components themselves.
It does not cover problems caused by matters unrelated to Horizon's installation workmanship, including:
- subsequent accident, impact or external damage;
- later stone chips, cracks or glass breakage;
- corrosion or deterioration of the vehicle body or glass aperture;
- third-party removal, adjustment, repair or interference;
- defective or failing vehicle components;
- misuse, neglect or deliberate damage;
- subsequent vehicle modifications;
- manufacturing defects in glass or components; or
- subsequent events that create a new requirement for ADAS calibration.
Where Horizon supplied a glass/component that subsequently appears to have a manufacturing defect, we will reasonably assist with the applicable supplier or manufacturer warranty process.
ADAS calibration
ADAS calibration is not guaranteed for the lifetime of the vehicle.
Where Horizon successfully completes a calibration, the relevant report records the calibration result at the time the procedure was performed.
A later accident, windscreen replacement, suspension or geometry change, body repair, sensor movement, software/coding change or another relevant event may create a new requirement for calibration.
That does not, by itself, mean the original calibration was defective.
Where Horizon's original calibration work was performed incorrectly, Horizon remains responsible for correcting its own work.
Customer-supplied glass or components
Where Horizon agrees to install customer-supplied glass or components, our guarantee continues to cover Horizon's installation workmanship.
It does not guarantee the quality, compatibility, condition or manufacturing integrity of a component Horizon did not supply.
Making a claim
If you believe there is a problem with our workmanship, contact Horizon as soon as reasonably practical.
Please give us a reasonable opportunity to inspect the vehicle and determine the cause.
Where the issue is covered by this guarantee, Horizon will arrange appropriate rectification.
Except where an urgent safety situation makes this unreasonable, please give Horizon an opportunity to inspect the vehicle before commissioning third-party remedial work.
Transfer of vehicle ownership
The Lifetime Workmanship Guarantee applies for as long as the customer for whom Horizon carried out the qualifying installation remains the owner of the vehicle.
It does not automatically transfer to a subsequent owner.
Your legal rights
This guarantee is in addition to your statutory consumer rights.
It does not replace, restrict or exclude them.
Contact
Horizon Windscreens Ltd Cardiff, South Wales
Current contact details are available through the Horizon website.